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Store Policy

Customer Care


To borrow from John Norstorm, I believe, "Our commitment is 100% to customer service. We are not committed to financial markets...we are not committed to a certain amount of profit. We are only committed to customer service. If we make a profit, that’s great. But customer service is first."  My goal is to serve you to the best of my ability and add value to your future.

Purchase of paperback and digital material are not refundable due the policies of my printing company.  However, I am open to discussing other options to compensate you if you are dissatisfied.  Please send me a brief email explaining your concern with the best times and ways to contact you, and we can set up a time to chat.  Thank you!

Privacy & Safety

Rest assured that I will hold your private information in confidence. Information is used only to fulfill orders, mailing list messaging, and schedule bookings. Wise Instruction has no bearing or control regarding how affiliate software or vendors use this information, but effort is taken to maintain security where possible.

At times, I may request permission to post comments from customers, but will only use your name and likeness with your permission.  If you have any concerns about privacy, please email me at the link above.  Thank you for trusting me with your business!

Proverbs 11:14 aptly reminds us that, "...victory is won through many advisors."  Owing to this, please know that any coaching and input are best applied in a chorus of other credible individuals and agencies. Though I speak from experience, one perspective is usually not enough to make a sound choice.  Wise Instruction Coaching is not a substitute for professional, legal, medical, or other necessary counsel.  

Store Hours

Location: Online including Zoom or Google Meets, or phone.  Please specify when you book an appointment how you prefer to meet.

Arizona Local Time does not include daylight savings time adjustments. 

Time Zone Converter

Summer Hours:                

Monday - Friday, 12:00-6:00 PM

Saturday & Sunday 1:00-3:30 PM

School Year Hours:          

Wednesday & Thursday, 6:00-8:00 PM

 Saturday & Sunday 1:00-3:30 PM

Payment Methods

- Credit / Debit Cards

- Offline Payments

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